Desktop Support SME

2

No. of Openings

1 to 3 years

Job Experience

Any Graduation

Job Qualification

2

No. of Openings

1 to 3 years

Job Experience

IT

Department

English

Languages Required

Any Graduation

Job Qualification

IT

Department

English

Languages Required

  • Perform on-site analysis, diagnosis, and resolution of complex desktop
  • problems for end users, and recommend and implement corrective solutions,
  • including off-site repair for remote users as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end user and
  • network hardware, peripheral devices, printing/scanning devices, presentation
  • equipment, software, and other products in order to deliver required desktop
  • service levels.
  • Construct, install, and test customized configurations based on various
  • platforms and operating systems.
  • Collaborate with Technology team members to ensure efficient operation of
  • the organization’s desktop computing environment.
  • Where required, administer and resolve issues with associated end-user
  • workstation network software products.
  • Receive and respond to incoming calls, pages, and/or work orders regarding
  • desktop problems.
  • Ensure that desktop connections, ie. network jacks are in proper working
  • order.
  • Prepare tests and applications for monitoring desktop performance, then
  • provide
  • performance statistics and reports.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Perform related duties consistent with the scope and intent of the position.
  • High School diploma or equivalent, and/or 3 years of work experience in related
  • field.
  • Knowledge and experience
  • Excellent knowledge of PC and desktop hardware.
  • Excellent knowledge of PC internal components.
  • Hands-on hardware troubleshooting experience.
  • Extensive equipment support experience.
  • Working technical knowledge of current protocols, operating systems, and
  • standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation
  • and OEM guides.
Apply Now!
Current Salary: 1 LPA
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