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ITIL Project Manager 

  • Yelahanka, Bangalore

1

No. of Openings

4-5 Years

Job Experience

Any Graduate

Job Qualification

1

No. of Openings

4-5 Years

Job Experience

Information Technology

Department

English, Kannada, Tamil

Languages Required

Any Graduate

Job Qualification

Information Technology

Department

English, Kannada, Tamil

Languages Required

  • Lead and manage ITIL-based projects focused on incident, problem and release management, from initiation to closure, ensuring successful delivery within defined timelines, budgets and quality standards.
  • Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders and senior management, aligning project goals with business and ITIL frameworks.
  • Develop and execute comprehensive project plans, including resource allocation, schedules, risk management, and change control processes, ensuring adherence to project management methodologies.
  • Coordinate and collaborate with cross-functional teams, including incident management, problem management, release management and IT service desk teams, to drive project activities and deliverables.
  • Implement and enhance ITIL-based processes, policies, and procedures related to incident, problem, and release management, ensuring compliance with ITIL frameworks and industry best practices.
  • Utilize ITIL tools and technologies, such as ServiceNow, Remedy, JIRA, or similar platforms, to streamline and automate incident, problem, and release management processes.
  • Monitor project progress, track key performance indicators (KPIs), and report project status, risks, and issues to stakeholders and senior management, facilitating decision-making and issue resolution.
  • Manage project budgets, track expenditures, and ensure efficient utilization of resources, while maintaining cost-effectiveness and value delivery.
  • Conduct post-project reviews, evaluate project outcomes against defined objectives, capture lessons learned, and contribute to the continuous improvement of ITIL practices and project management processes.
  • Develop and implement release management strategies, processes, and policies to ensure efficient and successful software releases.
  • Define release milestones, deliverables, and dependencies, and create detailed release plans and schedules.
  • Manage the release lifecycle, including release readiness reviews, release deployment activities, and post-release evaluations.
  • Lead the incident and problem management process, ensuring timely identification, classification, investigation, and resolution of incidents and problems, while minimizing business impact and adhering to service-level agreements (SLAs).
  • Conduct a thorough root cause analysis for major incidents and recurring problems, working with relevant teams to identify underlying causes, implement preventive measures, and drive continuous improvement.
  • Develop and maintain incident and problem management documentation, including standard operating procedures (SOPs), incident response plans, and knowledge base articles, to enable efficient incident resolution and problem diagnosis.
  • Monitor incident and problem trends, metrics, and performance indicators, and provide regular reports and analysis to stakeholders and management, identifying areas for improvement and implementing corrective actions.
  • Stay up-to-date with ITIL frameworks, industry trends, and emerging technologies in incident, problem, and release management, and proactively recommend improvements and innovations to enhance service quality and operational efficiency.
  • We are seeking an experienced ITIL Project Manager with expertise in incident, problem and release management to join our team.
  • The ideal candidate should have a strong background in managing ITIL-based projects, with extensive experience in leading incident, problems, and release management initiatives.
  • As an ITIL Project Manager, you will play a critical role in planning, executing, and delivering ITIL projects to enhance service quality and operational efficiency.
Apply Now!
Current Salary: 1 LPA
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