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General

What is a corporate action?

A corporate action is a change or event that a company makes which affects its shareholders. These actions can include things like giving out dividends, splitting shares, merging with another company, or offering more shares to buy. Some actions happen automatically, while others may require you to choose what you want to do.

Where can I track upcoming corporate actions?

You can track corporate actions for NSE and BSE listed companies on their official websites:
NSE (National Stock Exchange):
1. Visit www.nseindia.com → Go to “Market Data” → Click on “Corporate Actions”

2. BSE (Bombay Stock Exchange):
Visit www.bseindia.com → Go to “Corporates” → Click on “Corporate Actions”

Both websites provide details like dividends, stock splits, bonus issues, rights issues, and more.

What is a CDSL / TPIN Authorization Issue?

This occurs when a client is unable to authorize sell orders due to problems with CDSL (Central Depository Services Limited) TPIN authentication. It may result in failed authorizations or connection errors.
Possible reasons include:
1. Incorrect TPIN entry
2. Connection or network issues between the trading system and CDSL
3. TPIN expiry or deactivation
5. Technical issues at the broker or depository end.

I didn’t receive my OTP. What should I do?

1. Ensure your registered mobile number or email is active and reachable.
2. Check your spam/junk folder for email OTPs.
3. Retry sending the OTP after a few minutes.
4. If still not received, contact customer support to verify your registered details.

Why can’t I log in on two devices at the same time?

1. The system does not allow simultaneous logins for security reasons.
2. Logging in on a second device will automatically log out the first device.
3. To access from another device, log out from the first one and then log in on the second.

I am facing dual login issues. How can I fix it?

You can log in on one mobile device and one web browser simultaneously.
However, simultaneous logins on two mobile devices or two web browsers are not allowed.
To switch devices, log out from the first session before logging in on the second.

What is the 1Ly options platform?

The 1Ly options platform is a trading platform that allows clients to view, analyze, and trade options contracts on various underlying securities.

What are the features of 1LY Options?

Strategy Creator – The Strategy Creator allows you to use pre-built strategies or create your own custom options strategies for trading.

Option Chain
a. View up to 50 options from the spot price
b. Configure and view up to 100 strikes.
c. Enable Greeks such as Delta, Theta, Gamma, and Vega to analyze option sensitivities.

Positions – Under the Positions section, you can see all your open positions in real time.

Orders – In the Orders section, you can monitor the status of all your buy/sell orders.

Scanners – The Scanners section provides candlestick charts, technical indicators, and scanning tools to help analyze the market.

I’m unable to add or manage my watchlists. What should I do?

If you cannot add or manage watchlists:
1. Ensure you are logged in to your account.
2. Check if your platform version is up to date.
3. Clear cache or refresh the platform, as temporary glitches can prevent watchlist changes.
4. If the issue persists, contact customer support for assistance.