Customer Support Executive


No. of Openings

1-2 years

Job Experience

Bachelor's degree in [any field]

Job Qualification



English, Hindi, & any other Regional language are highly preferred

Languages Required

Apply Now!
Current Salary: 1 LPA
Note: File size not to exceed more than 5mb
Customer Interaction:
  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Provide accurate information about products, services, and company policies.
Issue Resolution:
  • Address and resolve customer issues and concerns in a timely and efficient manner.
  • Escalate complex issues to the appropriate department for further investigation.
Product Knowledge:
  • Develop a deep understanding of our products and services to effectively assist customers.
  • Stay updated on product changes, updates, and new releases.
  • Maintain clear and concise communication with customers to ensure a positive experience.
  • Document customer interactions and details accurately in the CRM system.
Customer Satisfaction:
  • Strive to meet or exceed customer satisfaction goals.
  • Collect feedback and identify areas for improvement in the customer support process.
Team Collaboration:
  • Collaborate with other departments to resolve customer issues and improve overall customer experience.
  • Share insights and feedback with the team to enhance customer support strategies.
  • Continuously update knowledge through training sessions and self-learning
Time Management:
  • Prioritize and manage multiple tasks efficiently to meet customer needs.
  • Ensure timely follow-up on customer inquiries and resolutions.
Customer Education:
  • Educate customers on self-service options and online tools to empower them to find solutions independently.
  • Provide guidance on using products and services effectively.
  • Bachelor’s degree in [any field]
  • 1-2 years of experience in a customer support role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Familiarity with CRM systems and customer support software.
  • clearing NISM exams is mandatory
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Positive attitude and a commitment to providing outstanding customer service.
Apply Now!
Current Salary: 1 LPA
Note: File size not to exceed more than 5mb