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Customer Support Executive
Yelahanka Bangalore
10
No. of Openings
0 to 1 year
Job Experience
Diploma in Cs, BCA and Bsc Cs
Job Qualification
10
No. of Openings
0 to 1 year
Job Experience
IT
Department
English, Hindi and Kannada
Languages Required
Diploma in Cs, BCA and Bsc Cs
Job Qualification
IT
Department
English, Hindi and Kannada
Languages Required
Roles & Responsibilities
Escalate complaints to the appropriate internal teams,and if the issue goes outside their immediate area of responsibility.
Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients.
Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough.
Meet call handling quotas and individual and team sales targets.
Gather and analyse client data to identify possible products or services to recommend to management.
Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution.
Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary.
Follow communication protocols, rules, and policies.
Requirements & Qualifications
Preferable experience of 0 to 1 year.
A strong ability to communicate and interpret.
English language proficiency and multilingualism are required.
Graduate in any field, preferring a joiner right away.
Apply Now!
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