Alice Blue Online

Dear Clients,

I hope this message finds you well. We began today with great expectations, but regrettably, we encountered an unforeseen challenge that impacted our valued clients from 9:15 AM to 9:46 AM.

The issue primarily affected those who are associated with ICCL Corporation, a partner based on the BSE exchange. We want to sincerely apologize to all our clients who experienced difficulties today.

Our dedicated team detected the issue as early as 8 AM during our BOD process, and we immediately initiated efforts to mitigate any potential risks before trading hours. Unfortunately, due to external factors involving the ICCL team, we were unable to resolve the issue prior to the market’s opening.

Please be assured that this issue is not a result of any shortcomings on the part of Aliceblue. It pertains to the critical process of allocating funds in ICCL before allowing client trades. Our standard practice is to upstream funds in the morning, but unfortunately, these funds were not reflected in their RTMS terminal.

As your broker, our utmost priority is to safeguard your interests and prevent any unwanted losses stemming from such issues. To that end, we have taken the following measures:

Fresh orders for both cash and FNO segments have been temporarily blocked until the issue is resolved.
Existing positions are still allowed for EXIT orders to ensure the safety of your investments.

Order Rejection Details:

RED: Block type: Nonsqroff, Reason: Exchange issue…!!! [Aliceblue NFO]

We are committed to resolving this matter promptly and efficiently. We will share the Root Cause Analysis (RCA) as soon as we receive it from ICCL. Rest assured, we are working tirelessly to ensure that such incidents do not recur.

Once again, we deeply apologize for any inconvenience this incident may have caused you, our valued clients. Your trust in us is of paramount importance, and we are dedicated to maintaining and strengthening that trust.

If you have any questions or require further assistance, please do not hesitate to contact our support team. We greatly appreciate your understanding and patience during this time.

Thank you for your continued trust in Aliceblue.

Warm regards,

Team Aliceblue