STEP BY STEP PROCEDURE FOR FILING A COMPLAINT ON DESIGNATED E-MAIL ID:
Complaints Centralized Grievance e-mail ID: [email protected]
The register of grievances is centrally maintained for better control and monitoring. Thus, the grievances received in writing, by mail, or verbally are centrally monitored, redressed, and recorded, along with all the necessary steps taken to address them.
If clients have any grievances or disputes, they can send an email to the aforementioned ID from their registered e-mail address. They should mention their Client Code or Beneficiary Code details, along with relevant particulars. A thorough analysis is conducted to understand the nature of the complaints, identify patterns, and locate any concentration of complaints in a specific location. This ensures that every effort is made to address the root cause of the client’s grievance.
Clients can submit their complaints using the format prescribed by the Exchange, accompanied by supporting documents. They have the option to register their complaints electronically through the Alice Blue website or SCORES, or they can send an email to the nearest Investor Service Centre. Alternatively, they can send a physical complaint to the nearest investor service centre.
Once the investor’s complaint is received, an acknowledgment email is sent, containing the Complaint No or Ticket No. The client can use this reference to track their complaint and make follow-ups.
