Support
If Clients have not taken any trades for a period of 12 months (1 Year ). then the account should be marked as dormant. Once the account is set as a dormant account client cannot able to login into ANT application, Mobi / web, etc.
Once the client account is activated, the client can able to login and trade:
Step 1. Visit Dormant Account Activation and Log in with the required credentials.
Step 2. Click on Continue Application
Step 3. Fill the required fields
Step 4. Once filled the required fields will be Activate in 48hrs
More than 2 client users were activated with the same mail id the error should occur.
Need to change mail id, once the mail id should change client can able to login and trade
Step 1. Visit BOT and Log in with your credentials.
Step 2. Click on your profile and select My account
Step 3. Click on the personal, edit button, and modify your Email
Step 4. Once you have entered a new Email, OTP will be sent to your Register old Email / Mobile Number
Step 5. Submit the OTP and click on Verify. New Email ID will be updated in 24 hrs
While login more than 3 times enter the wrong password user should block,
Need to unblock the user.
Step 1. Ant and Log in with your credentials.
Step 2. Click on Unblock Account
Step 3. Enter your user id and pan number
Step 4. Click on unblock
Your account is moved to the new trading (ANT 2.0) application, still if your using the old application then you might face the error.
Need to Switch the account / Account recovery.
Steps to unblock the user:-
Step 1. ANT and Log in with your credentials.
Step 2. Click on “Change” Web / Switch account (Mobile)
Step 3. Enter your user ID and pan number
Step 4. Click on Reset password
With the new password please login into the application and place the order.
Attention Investors!
Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from the depository on your email id and/or mobile number to create a pledge. Pay 20% upfront margin of the transaction early to trade in the cash market segment. Investors may please refer to the Exchange’s Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020, and NSE/INSP/45534 dated August 31, 2020, and other guidelines issued from time to time in this regard. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.
Corporate Office: No. 153/2, 3rd Floor, M.R.B.Arcade, Bagalur Main Road, Dwaraka Nagar, Yelahanka, Bengaluru – 560 063, Karnataka.
Registered Office: Old No.56/2 ,New No.58, LIC Nagar, Vinayagar Kovil Street, Erode -8,Tamil Nadu– 638002.
Alice Blue Financial Services (P) Ltd : NSE EQ | NSE FO | NSE CDS-90112 SEBI REG : INZ000156038
Alice Blue Financial Services (P) Ltd : BSE EQ | BSE FO | BSE CD-6670 SEBI REG : INZ000156038
Alice Blue Financial Services (P) Ltd : CDSL DP ID 12085300 DP SEBI REG : IN-DP-364-2018
Alice Blue Financial Services (P) Ltd : MCX-56710 SEBI REG : INZ000156038
We hereby declare that we are doing PRO trading
Procedure to file a complaint on SEBI SCORES : Register on SCORES portal and SEBI SCORES 2.0. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID. Benefits: Effective Communication, Speedy redressal of the grievances
Click on the provided link to learn about the process for submitting a complaint on the ODR platform for resolving investor grievances.
Investment in securities markets are subject to market risks, read all the related documents carefully before investing. Brokerage will not exceed SEBI prescribed limit.
For queries regarding account opening or activation, email to [email protected] and for fund updates, email to [email protected]
Disclaimer : Prevent unauthorized transactions in your account. Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day. Issued in the interest of investors. All clients have to update their email id and mobile number with Member : Investor Grievance [email protected]
KYC is a one time exercise while dealing in securities markets – once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
No need to issue cheques by investors while subscribing to an IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in the investor’s account.
Investors are requested to note that Alice Blue Financial Services Private Limited is permitted to receive money from investor through designated bank accounts only named as Up streaming Client Nodal Bank Account (USCNBA). Alice Blue Financial Services Private Limited is also required to disclose these USCNB accounts to Stock Exchange. Hence, you are requested to use following USCNB accounts only for the purpose of dealings in your trading account with us. The details of these USCNB accounts are also displayed by Stock Exchanges on their website under “Know/ Locate your Stock Broker. Bank Details.
