Aliceblue ANT
Aliceblue ANTInstall and trade smarter everywhere

Procedure For Lodging a Complaint

Step-by-Step Procedure for Filing a Complaint on the Designated E-mail ID

Centralized Grievance E-mail ID: [email protected]

Alice Blue maintains a centralized grievance redressal mechanism to ensure effective monitoring and timely resolution of investor complaints.

Procedure for Filing a Complaint

  • Clients may submit their complaint by sending an email from their registered email ID to [email protected], along with all relevant supporting documents.
  • Alternatively, clients can visit the Alice Blue Contact Us page and raise a support ticket online.
  • Clients using the ANT App can navigate to Help & Support → Know More, which redirects them to the Contact Us page on the Alice Blue website, where they can raise a support ticket.
  • Clients may also lodge their complaints through the SEBI SCORES or ODR platform or submit a physical complaint to the nearest Investor Service Centre in the prescribed format.
  • Upon receipt of the complaint, an acknowledgment will be sent containing the Complaint Reference Number/Ticket Number.

Procedure for Tracking Complaint Status

Clients may track the status of their complaint by quoting the Complaint Reference Number/Ticket Number while corresponding with Alice Blue through [email protected] or by following up through the support ticket raised on the Contact Us page.